eSign GO – Support for Internet Explorer 11 is discontinued

Overview

go-001-2024
Product: Scrive eSign GO
Change: Discontinuing support for Internet Explorer 11
Type: Mandatory, user action necessary
Enforced as of: 2024-02-01

Description

The browser Internet Explorer 11 has been fully discontinued by Microsoft in June 2022. 

Due to this, as of 1 February 2024, eSign GO cannot be used with Internet Explorer 11.

You must switch to either Microsoft Edge or Google Chrome before this date in order to use the eSign GO browser extension.

Recommendation

In this example, we assume that you want to use eSign GO with Microsoft Edge.

Using eSign GO with your Browser

1. Follow the steps described in our Help Center to setup the browser extension.
2. Next time when you start a signing process, open Microsoft Edge instead of Internet Explorer.

Starting a signing process via another tool

When you start a signing process via another tool and your default browser is set to Internet Explorer, you need to change this setting.

1. Start Microsoft Edge,
2. Click on the three dots in the upper right corner to open a menu with different options,
3. Select “Settings”,
4. In the new window click on “Default Browser” and then on the button “Make Default”,
5. Follow the instructions of your Operating System to finalise the change.

Contact

If you have any further questions, feel free to reach out to Scrive Tech Support by writing an email to support@scrive.com referring to go-001-2024.