eSign – Deprecation of Swisscom QES SRS
Overview
esign-003-2025
Product: Scrive eSign
Published: 2025-12-31
Change: End of Life
Environment: All
Type: Mandatory, action required
Enforced as of: 2026-02-01 – 2026-06-30
Description
The implemented signing solution Swisscom QES is reaching its end of life and the onboarding methods Video Identification and SRS (Smart Registration Services) will become obsolete.
Therefore, users of the authentication to sign method Swisscom QES must transition to another authentication method. We will introduce Scrive QES Global as an optional replacement.
This affects all processes that are making use of Swisscom QES for authentication to sign in our eSign platform (API, Online, GO, Flow, Integrations, Forms).
Impact
If you are using Swisscom QES in your signing processes, you must replace it with another authentication method. This applies to new processes as well as to existing templates and drafts.
Failure to do so will disrupt all new documents, drafts, and templates from 30 April 2026 and all pending documents after 30 June 2026 on.
Changes
The options for signing (authentication_method_to_sign) with Swisscom QES, i.e. swisscom_qes and swisscom_qes_with_srs will become obsolete. We recommend switching to Scrive QES Global, i.e. scrive_qes_global.
Recommendation
You are required to adapt your processes that utilise swisscom_qes or swisscom_qes_with_srs as an authentication_method_to_sign.
New document processes
Switch to another authentication method for signing. We recommend Scrive QES Global which will be available for all eSign accounts as of 2 February 2026.
You can do this by changing the parameter authentication_method_to_sign to scrive_qes_global.
Update templates and drafts
If you want to use Scrive QES Global, update the parameter authentication_method_to_sign and replace any occurrence of swisscom_qes and swisscom_qes_srs with scrive_qes_global.
Be aware that the function to select registration methods for Swisscom QES (registration_methods) will be sequentially removed.
As of 28 February 2026, it will no longer be possible to start processes with the registration method VideoIdent.
As of 30 April 2026, it will no longer be possible to start processes with the registration methods RoboIdent and InPerson.
Complete remaining pending documents
Pending documents that have been started with the registration method VideoIdent can still be signed until 31 March 2026.
Pending documents that have been started with the registration method RoboIdent can still be signed until 30 June 2026.
After 30 June 2026, any remaining pending documents using obsolete methods will stop working. This can then only be mitigated by withdrawing the process and starting it as a new process with another authentication method for signing like scrive_qes_global.
Already signed documents remain unaffected.
Contact
If you have any further questions, feel free to reach out to Scrive Tech Support by emailing support@scrive.com referring to esign-003-2025.